Mostly what I care about is making technology easier for people to use, whether customers or teammates.
After 12 years managing digital products and experiences I understand how it comes together, what matters and what doesn’t - and how it differs from industry to industry.
As a teammate I find ways to automate repetitive processes, make workflows more efficient and get the most out of the powerful tools we often have but don’t use. Time is money, as they say.
The digital landscape today is often so ill-planned and generally broken that it’s hard to accomplish day-to-day tasks online, let alone actually give a company your money! Don't make it hard for customers to give you money.
Lastly, I maintain that most of being successful at work is your ability to get along with people. I always try to establish relationships across different business units, find common ground and understand different perspectives.